![]() ![]() ![]() ![]() If you're using a deployment tool, configure the installation to either: You can either install ScreenAgent using a deployment tool or manually on each agent's computer. For Citrix instructions, see Install ScreenAgent. VMware Horizon doesn’t require any special configuration. Supported VDIs include VMware Horizon and Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop). You can either install ScreenAgent on agents' computers, or in a virtual desktop infrastructure (VDI) environment. Supervisors and evaluators can also monitor an agent’s activity during an interaction (see Manage Agents). ScreenAgent runs in the background and automatically records according to the recording policies (see CXone Recording). Install ScreenAgent on computers to record or monitor activity on an agent's screen during an interaction. is available if you have CXone Recording Advanced and a screen recording license. ScreenAgent NICE ScreenAgent is a service that runs on agent desktops that require screen recording. ![]()
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